PRIVACY POLICY
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our villa’s website and make a booking. We are committed to safeguarding your privacy and ensuring your personal data is protected in compliance with applicable privacy laws.
1. Information We Collect
We collect personal information that you provide when using our website or making a booking, including but not limited to:
- Name
- Email address
- Phone number
- Address
- Any other information you voluntarily provide during the booking process or through contact forms.
We may also collect non-personal information automatically through cookies or other tracking technologies, such as your IP address, browser type, and site usage data.
2. How We Use Your Information
The personal information we collect is used to:
- Process and manage your booking or inquiries
- Communicate with you about your reservation, including confirmations, updates, and customer support
- Personalize your experience and provide relevant information about our villa and services
- Improve our website, services, and customer experience
- Comply with legal obligations or resolve disputes
We do not sell, rent, or share your personal information with third parties, except as necessary to complete your booking, provide services (such as payment processing), or comply with the law.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse traffic, and monitor usage patterns. You can choose to disable cookies in your browser settings, though this may affect your ability to fully use the website.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. Payment information is encrypted and processed securely through a third-party payment gateway.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Sharing Your Information
We may share your personal data with trusted third parties who help us operate our website and provide services, including:
- Payment processors for secure transaction processing
- Service providers assisting with website hosting, maintenance, or customer support
These third parties are required to handle your data securely and in accordance with privacy laws.
We may also share your data if required to do so by law, in response to legal requests, or to protect our rights or the safety of others.
6. Your Rights
You have the right to:
- Access, correct, or update your personal information
- Request the deletion of your personal data, where applicable
- Object to or restrict the processing of your personal data in certain circumstances
- Withdraw your consent at any time, where applicable (e.g., for marketing communications)
To exercise any of these rights, please contact us using the contact information provided on our website.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any external sites you visit.
9. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
10. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our website after updates signifies your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us through the details provided on our website.
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By using our website, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.